Contact us
How long does the booking process take? What methods of payment accepted? How do I cancel a booking? And more.
We're here to help – just reach out!
📞 Call us anytime at +40 746 105 815
📧 Or drop us an email at clujfain@aol.com
A real person will get back to you quickly with answers or assistance. Looking forward to hearing from you
You can review our homeowner terms and conditions here: ClujFain Owner Terms and Conditions. We’ve designed these terms to be fair and beneficial for all parties involved. Let us know if you have any questions!
We’re here to help you succeed! Whether you need guidance on property setup, guest management, or optimizing your earnings, our team provides personalized support at every step. Reach out via phone, email, or the form below – we’ll respond within 24 hours
Need a quick response? Check our FAQ
Yes! On clujfain.ro you can book instantly for most experiences—no need to wait for approval! Simply select your preferred date and
time, complete the booking, and you’ll receive a confirmation right away.
Some activities may require host confirmation (clearly marked), but otherwise, your spot is secured instantly. Have fun exploring!
Need help? Let us know!
You can pay safely and easily on clujfain.ro using any major credit or debit card (Visa, Mastercard, etc.).
All transactions are securely processed via Stripe, a globally trusted payment platform, so your data is always protected.
Book with confidence and enjoy hassle-free payments!
For your security, all payment methods on clujfain.ro are managed through our trusted partnership with Stripe, a globally recognized and secure payment platform. This ensures your financial data is always protected to the highest standards.
To edit or remove a payment method, please log in to your account, navigate to the ‘Payment Methods’ section in your profile settings, and make the desired changes. These updates are processed securely via Stripe.
We prioritize your safety and do not compromise by using unverified or untrusted payment systems. If you need assistance, our support team is happy to help
Most bookings on clujfain.ro are confirmed instantly—just select your date, complete the payment, and you’re all set!
However, for certain experiences (e.g., those requiring age verification, special permits, or host coordination), the process may take slightly longer due to safety or legal requirements. If additional steps are needed, we’ll notify you immediately and keep the delay as short as possible.
Rest assured, whether instant or requiring brief review, every booking is handled with your security and satisfaction in mind.
To cancel a booking on clujfain.ro:
Log in to your account.
Go to ‘My Bookings’ and select the reservation you wish to cancel.
Click ‘Cancel Booking’ and confirm your choice.
Refund Policy:
Full refund if canceled at least 1 day before the scheduled arrival.
No refund for cancellations made after the deadline.
Refunds are processed within up to 1 week to your original payment method.
For any issues, contact our support team—we’re happy to help!
You can reach us through any of the following channels:
Phone: +40 746 105 815 (International)
Email: clujfain@aol.com
Or you can follow us on Social Media:
Facebook: https://www.facebook.com/profile.php?id=61555061401334
Instagram: https://www.instagram.com/cluj.fain
TikTok: https://www.tiktok.com/@clujfain
YouTube: https://www.youtube.com/@ClujFain
LinkedIn: https://www.linkedin.com/in/cluj-fain-570386351
We’re here to help and will respond as quickly as possible!”
Yes! We offer convenient pick-up and drop-off services for an additional fee, tailored to your needs. The cost depends on factors like distance and specific requirements.
To arrange this service or get a quote, simply let us know your details (location, time, etc.) when booking—or contact us after reservation. We’ll ensure a smooth and comfortable transfer!
Need exact pricing? Reach out via phone/email, and we’ll confirm ASAP.